Contact Us

Our support team is available 24 hours a day, 7 days a week through three separate channels. Whether you have a payment question, a login issue, a bonus query, or any other concern about your account, someone is available to help right now.

How to Reach Us?

In-App Live Chat

The fastest way to get help. Log in to your EP567 Game account and look for the Support or Help icon on the dashboard. Start a live chat and a support agent responds quickly.

Best for: Payment delays, withdrawal issues, account access problems, and anything urgent that needs immediate resolution.

Response Time: Within minutes

WhatsApp Support

Open WhatsApp and message our support number listed inside the app under the Support section. Send a screenshot of your transaction ID or issue for faster resolution.

Best for: Sharing screenshots of transaction receipts, deposit confirmations, or error messages that help the support team resolve issues more efficiently.

Response Time: Within minutes to a few hours depending on volume

Telegram Channel

Join our official Telegram channel listed inside the app. The channel carries daily promotional announcements, emergency app updates, new version download links, and community tournament notifications.

Best for: Staying updated on bonuses, promotions, new game launches, and community events. Also useful for submitting support queries during peak live chat hours.

Response Time: Varies based on query type

Support Channel Comparison

Channel	Best Used For	Available
In-App Live Chat	Urgent account and payment issues	24 hours, 7 days
WhatsApp	Screenshot-based transaction queries	24 hours, 7 days
Telegram	Promotions, updates, community support	24 hours, 7 days

What to Include When Contacting Support?

To get your issue resolved as quickly as possible, include the following details when you reach out through any channel.

• Your registered mobile number
• A clear description of the issue
• The date and time the issue occurred
• Transaction reference number if the issue involves a payment
• Screenshot of the error or transaction if available

The more information you provide upfront, the faster your issue gets resolved without unnecessary back and forth.

Common Issues and Quick Self-Help

Before reaching out, check if your issue has a quick fix here.

Issue	Quick Fix
App not installing	Enable Install from Unknown Sources in Settings, Security
Forgot password	Use Forgot Password on login screen and reset via OTP
Deposit not appearing	Wait ten minutes. If still missing, contact support with transaction reference.
Withdrawal delayed	Check payment account number inside the app is completely correct
OTP not arriving	Wait two minutes and tap Resend OTP. Check number is correct.
App running slowly	Clear the EP567 Game cache from phone settings and restart
Missed referral code	Contact support immediately after registration. Do not create a second account.
Account locked	Wait five minutes then use Forgot Password. Contact support if account is suspended.

Response Time Expectations

We aim to respond to all queries as quickly as possible. Here is what you can typically expect.

Query Type	Expected Response Time
Urgent payment issue	Within minutes via live chat
Login and account access	Within minutes via live chat
Withdrawal queries	Within minutes via live chat or WhatsApp
General questions	Within a few hours across any channel
Account verification requests	Within a few hours

Payment-related issues are always treated as the highest priority regardless of the channel you use to contact us.

Important Security Reminder

Our support team will never ask for your password, your OTP code, or your full payment account PIN.

If anyone contacts you claiming to be EP567 Game Apk support and asks for any of these details, do not share them. Report the contact to us immediately through official channels. All genuine EP567 Game support happens through the three official channels listed on this page only.

FAQs

Is EP567 Game support available in Urdu?

Yes. Our support team handles queries in both English and Urdu across all three channels.

What is the fastest way to get help?

In-app live chat is the fastest channel for urgent issues. Start a chat after logging in to your account and you will be connected to an agent quickly.

Can I get help through social media?

All official support is provided through the three channels listed on this page. Do not share account details or transaction information through unofficial social media accounts claiming to represent EP567 Game.

What if I have a complaint about a game result?

Contact the support team through live chat with the details of the round including the game type, time, and stake amount. The team will review your query and respond with the relevant information.

What should I do if I think my account has been accessed without my permission?

Change your password immediately using the Forgot Password option. Then contact the support team through in-app live chat right away and describe what happened. The team will review your account activity and take appropriate action.

How do I find the WhatsApp and Telegram contact details?

The official WhatsApp number and Telegram channel link are available inside the EP567 Game app under the Support or Help section. Always use the contact details shown inside the official app.